Refund Policy

Last updated: May 2026 At Togo Travel WordPress Theme, customer satisfaction is important to us. We strive to provide high-quality WordPress themes, plugins, documentation, and support services for travel booking and marketplace websites. Because our products are digital downloads and cannot be physically returned, refunds are handled according to the conditions outlined in this Refund Policy. By purchasing and downloading our products, you acknowledge that you have read and agreed to this Refund Policy.

1. Digital Product Policy

All Togo products are digital goods, including:
  • WordPress themes
  • Plugins
  • Templates
  • Demo import files
  • Documentation
  • Design assets
  • Digital downloads
Due to the nature of digital products, items cannot be “returned” after download or access. Refund eligibility is therefore limited to specific situations described below.

2. Refund Eligibility Period

Refund requests must be submitted within the applicable refund period.
  • Supported products: Refund requests may be reviewed within 180 days of purchase.
  • Unsupported or expired-support products: Refund requests may be reviewed within 30 days of purchase.
Requests submitted outside the applicable refund period may not be eligible for review.

3. Situations Eligible for Refund

You may be eligible for a refund under the following circumstances:

3.1 Product Is Not as Described

If the product is materially different from the description, preview, or advertised functionality, we will investigate the issue. Examples may include:
  • Major advertised features missing
  • Core functionality unavailable
  • Incorrect product delivery
  • Severe compatibility issues caused directly by the product
If the issue cannot be resolved within a reasonable timeframe, a refund may be approved.

3.2 Critical Technical Issues

If the product contains critical bugs or technical problems that prevent normal usage and cannot be resolved through updates or support, you may qualify for a refund. Before approving a refund, we may require:
  • Error screenshots
  • Website access
  • System information
  • Detailed issue descriptions
  • Plugin and hosting environment details

3.3 Security Vulnerabilities

If a verified security vulnerability exists within the product and cannot be patched within a reasonable timeframe, a refund request may be considered.

3.4 Support Not Provided

If support is included with your purchase and you do not receive support according to the support policy, you may request a refund for the support-related portion of the purchase where applicable.

3.5 Product Not Downloaded

If you purchased a product but did not download it within the eligible refund period, you may request a refund. Purchase verification may be required.

4. Situations Not Eligible for Refund

Refunds are generally not provided in the following situations:
  • You changed your mind after purchase
  • You no longer need the product
  • You purchased the wrong item by mistake
  • The product does not meet personal preference or expectations
  • You lack the technical knowledge required to use WordPress products
  • Your hosting server does not meet WordPress requirements
  • You experience issues caused by third-party plugins or custom code
  • You request refunds for features not advertised on the product page
  • You purchased products for testing or evaluation purposes only
  • You request refunds after significant product usage
  • You refuse to cooperate with troubleshooting or support requests
  • Your issue is caused by modifications made by you or third parties

5. Third-Party Plugin and Hosting Compatibility

Togo products are developed according to WordPress standards and tested with supported environments. However, we cannot guarantee compatibility with:
  • All third-party plugins
  • Custom modifications
  • Outdated software versions
  • Unsupported hosting environments
  • Modified WordPress installations
Refunds are generally not provided for incompatibilities caused by external systems or unsupported customizations.

6. Support Before Refund Requests

Before requesting a refund, we strongly recommend contacting our support team. Many technical issues can be resolved quickly through troubleshooting, configuration guidance, or updates. Support may include:
  • Installation assistance
  • Bug troubleshooting
  • Theme setup guidance
  • Compatibility checks
  • Documentation clarification
We encourage customers to allow reasonable time for investigation and support before requesting refunds.

7. Refund Request Process

To request a refund, please contact our support team with:
  • Purchase code or order information
  • Detailed issue description
  • Screenshots or videos if applicable
  • Website URL
  • Steps to reproduce the issue
Incomplete refund requests may delay the review process. All refund requests are reviewed individually based on available evidence and support history.

8. Chargebacks and Payment Disputes

Initiating chargebacks or payment disputes without first contacting support may result in:
  • License suspension
  • Account restrictions
  • Loss of support access
  • Permanent service limitations
We strongly encourage customers to contact us directly before opening disputes with payment providers.

9. Partial Refunds

In certain situations, partial refunds may be provided instead of full refunds. This may apply when:
  • Only part of the product is affected
  • Support services were already used extensively
  • The product was partially functional
  • Custom services or setup assistance were provided

10. Refund Processing Time

Approved refunds are generally processed within several business days depending on the payment provider or marketplace platform. Actual processing times may vary based on:
  • Payment gateway
  • Bank processing times
  • Marketplace policies
  • International transactions

11. Marketplace Purchases

If you purchased Togo products through a third-party marketplace such as ThemeForest or Envato Market, marketplace refund policies may also apply. In some cases:
  • Refund requests must be submitted through the marketplace system
  • Purchase verification may be required
  • Marketplace dispute policies may override direct refund processing
Customers should review the applicable marketplace refund rules before purchase.

12. Product Updates and Improvements

Togo products may receive updates, improvements, compatibility fixes, and feature enhancements over time. Refund requests based solely on future roadmap expectations or unavailable future features may not qualify for refunds.

13. Limitation of Liability

To the fullest extent permitted by law, Togo shall not be liable for:
  • Loss of revenue
  • Business interruption
  • Website downtime
  • Loss of data
  • Third-party software conflicts
  • Hosting-related issues
  • Indirect or consequential damages
Total liability shall not exceed the original amount paid for the product.

14. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Updated versions will be published on this page with a revised effective date. Continued use of our products or services after changes are published constitutes acceptance of the updated policy.

15. Contact Information

If you have questions regarding this Refund Policy or would like to submit a refund request, please contact us through our official support channels.
  • Website: https://togowptheme.uxper.co
  • Support System: https://uxper.ticksy.com/
  • Email: [email protected]

16. Acknowledgement

By purchasing, downloading, or using Togo products and services, you acknowledge that you have read, understood, and agreed to this Refund Policy.